Troubleshooting

Find tips and tricks to diagnose and resolve issues efficiently

We review here common issues related to bad interactions between Smode and users hardware and software environments.

If you can’t find the answer to your problem in this section, please contact us by following these instructions: Contact SmodeTech .

Hard Reset Smode Configurations

If Smode crashes on startup

Analyze the Log Files

Analyze the log files after a freeze or crash to find if you can solve it by yourself

Advanced Profiling with Unreal Insight

With Unreal Insight you can analyze everything that Smode does

System Time between computer and CmContainer differs too much

Configure DirectShow for Blackmagic

Bad user interfaces sizes in Smode drop zones, display outputs or icons

How to Import psd files from Photoshop

Very long shader linking time with NVidia GPU

User interface does not respond to mouse clicks

How to display international characters such as Chinese, Japanese, Cyrillic etc. in Smode

Conflict with Anti-Virus

When Vsync is activated, then the video is flicking on the output while ON AIR

My medias are black/not loaded at launch

Launching Smode breaks audio in other app

What to do if launching Smode breaks the audio in another app

Issues with video Playback

Frame drop, performances problems? Here are some relevant questions that might help you optimise your show

Ensuring your display hardware will not drop

Improve compositions quality

Here are listed several different way to increase a composition quality

Bake compositions

How to transform a Compo into a video file inside a composition to gain fps

Get back an auto-save

How to use the auto-save files to recover Project and Composition

Import CSV as Parameters Bank

Convert Parameters

Manage Media Loading and VRAM Usage

This topic explains how to manage the loading of content to avoid full VRAM usage.